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Quality Assurance & Improvement Flashcards

7 cards from real AIC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Quality Assurance & Improvement flashcards as text

  1. In the Six Sigma DMAIC method, which phase comes immediately after 'Measure'?

    Answer: Analyze

    DMAIC stands for Define, Measure, Analyze, Improve, and Control.

  2. A quality team asks 'why' repeatedly to trace late payments back to a staffing scheduling issue. Which technique is being used?

    Answer: Five Whys root cause analysis

    The Five Whys technique repeatedly asks why to uncover a problem's root cause.

  3. A Pareto chart of audit findings shows that most errors come from a few causes. How should management use this?

    Answer: Focus improvement efforts on the few causes producing most errors

    The Pareto principle suggests about 80% of problems come from about 20% of causes, so those are prioritized.

  4. Which tool is a fishbone diagram also known as?

    Answer: Ishikawa or cause-and-effect diagram

    The fishbone diagram, developed by Kaoru Ishikawa, maps potential causes of a problem.

  5. The Plan-Do-Check-Act cycle is best described as which kind of approach?

    Answer: A continuous improvement cycle

    PDCA is an iterative cycle used for ongoing process improvement.

  6. An insurer compares its average cycle time on auto physical damage claims to that of top-performing competitors. What is this practice called?

    Answer: Benchmarking

    Benchmarking compares performance to industry standards or leaders to find improvement opportunities.

  7. After a process change reduces errors, which DMAIC phase ensures the improvement is sustained?

    Answer: Control

    The Control phase monitors the improved process to keep gains from slipping.

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