Client Communication & Service Flashcards

What is the most appropriate tool for a contractor to obtain clarification of an ambiguity in the drawings?

Answer: Request for Information (RFI)

An RFI formally requests clarification from the design team and creates a tracked record.

An RFI response from the architect adds work beyond the contract scope. What should the contractor do?

Answer: Give timely notice that the response constitutes a change and request a change order

Timely notice preserves the right to an adjustment when an RFI response changes scope.

Which item is typically delivered to the owner at closeout to support facility operations?

Answer: Operation and maintenance (O&M) manuals

O&M manuals, warranties, and as-builts are standard closeout deliverables for owner operations.

A client asks the contractor for advice that falls within the architect's design responsibility. What is the best response?

Answer: Share constructability input but direct design decisions to the architect of record

Contractors add value through constructability input while respecting the design professional's responsibility and liability.

What does a transmittal accomplish when sending documents to the owner?

Answer: It records what was sent, to whom, when, and for what purpose

Transmittals provide a documented chain of custody for project communications.

Which practice best measures client satisfaction after project completion?

Answer: Conducting a structured post-project survey or debrief with the owner

Structured client feedback identifies strengths and improvement areas for future projects.

Per the AIC Code of Ethics, how should a constructor treat confidential client information?

Answer: Keep it confidential and not use it for personal gain

The AIC Code of Ethics requires constructors to protect clients' confidential information.