Client Communication & Service Flashcards
7 cards from real AIC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Communication & Service flashcards as text
Under AIA A201-2017, within how many days must a contractor generally initiate a claim after the occurrence of the event giving rise to it?
Answer: 21 days
A201-2017 Section 15.1.2 requires claims to be initiated within 21 days after the event or after the claimant first recognizes the condition.
A contractor discovers concealed conditions materially different from the contract documents. What is the proper first communication step?
Answer: Promptly notify the owner and architect before the conditions are disturbed
A201 requires prompt notice before conditions are disturbed so the architect can investigate.
Which document lets the owner direct a change in the work before the owner and contractor agree on cost or time adjustment?
Answer: Construction Change Directive
A Construction Change Directive (AIA G714) orders the change when agreement on adjustment has not yet been reached.
An owner repeatedly calls the superintendent directly with design change requests. What is the best practice response?
Answer: Courteously route the requests through the formal change process and project manager
Routing changes through the formal process protects scope, cost, and schedule while keeping the client relationship positive.
What is the primary purpose of distributing meeting minutes after an owner-architect-contractor (OAC) meeting?
Answer: To create a written record of decisions and action items for all parties
Minutes document decisions, responsibilities, and deadlines, and give parties a chance to correct the record.
Within how many days after receipt of the contractor's Application for Payment does the architect issue a Certificate for Payment under A201-2017?
Answer: 7 days
A201 Section 9.4.1 gives the architect seven days to certify or notify the owner and contractor of reasons for withholding.
Which communication approach best manages client expectations when a schedule delay becomes likely?
Answer: Give early written notice with the cause, impact, and recovery options
Early, transparent notice with options preserves trust and contractual rights.
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