Professional Ethics & Standards Flashcards
7 cards from real ACA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Ethics & Standards flashcards as text
A navigator is asked by their organization to track how many clients enroll in a specific insurer's plan. What ethical issue does this raise?
Answer: A conflict of interest if the tracking is used to incentivize navigator behavior toward that insurer
If plan-specific tracking creates pressure to steer clients toward particular insurers, it compromises the assister's obligation to provide impartial assistance.
Which of the following correctly describes 'scope of practice' for a trained navigator?
Answer: Navigators facilitate enrollment and provide education but may not recommend specific plans or provide legal/tax advice
Navigators are trained to educate and facilitate, not to recommend specific plans or provide advice that falls within licensed professions.
A client discloses a past felony conviction and asks if it will affect their ACA eligibility. The assister is unsure of the answer. What is the ethical course of action?
Answer: Admit uncertainty, research the correct answer using official resources, and follow up with the client
Honesty about knowledge gaps and commitment to finding accurate answers from official sources is the ethical standard for assisters.
An ACA assister discovers during a session that a client may qualify for Medicaid rather than a Marketplace plan. What is the ethical action?
Answer: Inform the client of their likely Medicaid eligibility and assist them in applying for the appropriate program
Assisters must always act in the client's best interest by presenting all coverage options, including Medicaid, even if it falls outside the initial request.
What is the primary purpose of a 'conflict of interest' policy in an ACA navigator organization?
Answer: To ensure that personal, financial, or organizational interests do not improperly influence assistance provided to clients
Conflict of interest policies protect clients by ensuring that assistance is based solely on client needs rather than external incentives or relationships.
A client who signed a consent form later revokes permission for their data to be shared with a research partner. What must the assister do?
Answer: Immediately stop sharing the client's data and notify the research partner of the revocation
Clients have the right to revoke consent at any time, and the assister must act promptly to halt further data sharing upon revocation.
Which of the following best reflects the ethical standard of 'accountability' for ACA enrollment assisters?
Answer: Taking responsibility for the accuracy of assistance provided and being transparent about errors or limitations
Accountability means owning the quality of assistance provided, being honest about mistakes, and continuously improving to serve clients accurately.