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Project Management & Execution Flashcards

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Read the first 7 Project Management & Execution flashcards as text
  1. When fees are charged as a percentage of the debt settled, which TSR-compliant approach must be used?

    Answer: Fees must be based on the amount of debt enrolled or the amount saved, using a consistent percentage

    The TSR requires proportional fees based on enrolled debt or a fixed percentage of savings.

  2. Which status report element is most useful for a client in a monthly program update?

    Answer: Current dedicated account balance, settled accounts, and next expected settlement

    Clients need progress, funds status, and upcoming milestones relevant to their own program.

  3. A creditor sues the client during the program. What is the most appropriate execution step?

    Answer: Escalate immediately, inform the client of deadlines to respond, and prioritize settlement or refer to an attorney

    Lawsuits have strict response deadlines, so they require prompt escalation and prioritization.

  4. In project terms, which of the following is a constraint rather than a deliverable in a debt settlement program?

    Answer: The client's limited monthly budget for deposits

    Budget limits restrict how the project can be executed, making them a constraint.

  5. What is the main purpose of a post-program review (lessons learned) for a debt relief firm?

    Answer: To identify process improvements in negotiation, scheduling, and client retention

    Lessons learned reviews capture what worked and what did not to improve future program delivery.

  6. Which client communication practice best reduces program dropout rates?

    Answer: Regular scheduled check-ins and celebrating settlement milestones

    Consistent engagement and visible progress keep clients motivated to stay in the program.

  7. A settlement is agreed verbally, but the creditor's written letter shows a higher amount. What should the agent do before any payment is made?

    Answer: Resolve the discrepancy with the creditor and obtain corrected written terms before the client authorizes payment

    Payment should only proceed on accurate written terms the client has approved.

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Sources & references

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  1. fid.nv.gov — Eligibility · verified Oct 2026
  2. iapda.org — Passing score, retake policy, fees, renewal · verified Oct 2026