Human Resources & Talent Development Flashcards

A company had 30 separations and an average headcount of 150 last year. What was its annual turnover rate?

Answer: 20%

Turnover rate equals separations divided by average headcount: 30 / 150 = 20%.

Which retention tool asks current high performers what keeps them and what might make them leave?

Answer: Stay interview

Stay interviews proactively gather retention insights from current employees before they resign.

A manager rates an agent highly overall because of excellent call volume, ignoring poor disclosure compliance. What rating error is this?

Answer: Halo effect

The halo effect occurs when one strong trait inflates ratings across all dimensions.

Under the Uniform Guidelines, a selection test shows adverse impact when a group's selection rate is less than what share of the highest group's rate?

Answer: 80% (four-fifths rule)

The four-fifths rule flags adverse impact when a group's selection rate is below 80% of the highest group's rate.

Which approach to correcting repeated script deviations follows progressive discipline?

Answer: Verbal warning, then written warning, then final warning, then termination

Progressive discipline escalates consequences step by step while documenting and giving chances to improve.

What is the main purpose of succession planning in a debt relief company?

Answer: To identify and develop internal talent to fill key roles like compliance manager

Succession planning builds a pipeline of ready internal candidates for critical positions.

A 360-degree feedback review for a team lead gathers input from whom?

Answer: Supervisors, peers, direct reports, and self-assessment

360-degree feedback collects input from multiple sources around the employee for a well-rounded view.