Human Resources & Talent Development Flashcards

Under the FCRA, before a debt relief company obtains a consumer report for a job applicant, what must it provide?

Answer: A clear written disclosure in a standalone document plus the applicant's written authorization

The FCRA requires a standalone written disclosure and written authorization before procuring a background report for employment.

A hiring manager plans to reject a candidate based on a background report. What must happen first under the FCRA?

Answer: A pre-adverse action notice with a copy of the report and summary of rights must be sent

Employers must send a pre-adverse action notice with the report and a Summary of Rights, giving the applicant a chance to respond.

Within how many business days of an employee's start date must the employer complete Section 2 of Form I-9?

Answer: 3 business days

Section 2 of Form I-9 must be completed within three business days of the employee's first day of work.

Which interview format has the strongest research support for predicting job performance of new debt settlement negotiators?

Answer: Structured interviews with standardized questions and scoring rubrics

Structured interviews with consistent questions and rubrics show higher validity and reduce bias.

A candidate answers a behavioral question by describing the Situation, Task, Action, and Result. What technique is this?

Answer: The STAR method

STAR is the standard framework for answering and evaluating behavioral interview questions.

Under the EEOC's guidance on criminal records, which factors should an employer weigh in an individualized assessment?

Answer: Nature of the offense, time elapsed, and nature of the job

The Green factors are nature and gravity of the offense, time passed, and relevance to the job.

Why should a debt relief company complete compliance training before new hires take live consumer calls?

Answer: To ensure agents avoid misrepresentations and other practices prohibited by the Telemarketing Sales Rule

Untrained agents may make prohibited misrepresentations about results, fees, or timing that create TSR liability for the company.