AD Quality Assurance & Improvement 4

Question 1

Which of the following BEST represents a leading indicator (as opposed to a lagging indicator) in athletic department quality assurance?

Accepted Answer

Percentage of staff who completed professional development training this quarter

Answer

Leading indicators measure current activities that predict future outcomes, such as training completion rates, whereas lagging indicators reflect past results.

Question 2

When a quality audit reveals that a sport program's operating procedures are inconsistently followed, what is the MOST appropriate corrective measure?

Accepted Answer

Revising and standardizing procedures, then retraining staff on the updated protocols

Answer

Inconsistent procedure adherence typically signals unclear standards or insufficient training, so revising procedures and retraining staff addresses the root cause.

Question 3

An athletic director wants to implement a 360-degree feedback process. Which stakeholder group should be INCLUDED beyond direct supervisors?

Accepted Answer

Peers, direct reports, and student-athletes served by the staff member

Answer

360-degree feedback gathers input from multiple directions — peers, subordinates, and those served — to give a comprehensive view of performance.

Question 4

What does a control chart primarily help an athletic department monitor in quality management?

Accepted Answer

Process variation over time to detect abnormal patterns

Answer

A control chart tracks process data over time and uses statistical limits to distinguish normal variation from signals that indicate a process is out of control.

Question 5

Which principle of Total Quality Management (TQM) emphasizes that every department member plays a role in quality outcomes?

Accepted Answer

Employee involvement at all levels

Answer

TQM's principle of universal employee involvement holds that quality is everyone's responsibility, not just management's or a dedicated quality team's.

(AD) Athletic Director Certification Practice Test

(AD) Athletic Director Certification Practice Test

AD Quality Assurance & Improvement 4