AD Quality Assurance & Improvement 2

Question 1

Which continuous improvement model uses Plan, Do, Study, Act cycles to test changes in athletic program operations?

Accepted Answer

PDSA cycle

Answer

The PDSA (Plan-Do-Study-Act) cycle is a widely used continuous improvement model for testing and refining changes in organizational processes.

Question 2

An athletic director wants to benchmark their program against peer institutions. What is the PRIMARY purpose of benchmarking in quality assurance?

Accepted Answer

To compare performance against best practices and set improvement targets

Answer

Benchmarking compares an organization's performance against industry best practices or peer institutions to identify gaps and establish improvement targets.

Question 3

A root cause analysis (RCA) following a student-athlete injury reveals a systemic equipment inspection failure. What should follow the RCA?

Accepted Answer

Implementing a corrective action plan targeting the systemic failure

Answer

After a root cause analysis, a corrective action plan must be developed to address the identified systemic issue and prevent recurrence.

Question 4

Which data collection method is MOST appropriate for gathering student-athlete satisfaction with athletic program services?

Accepted Answer

Anonymous surveys distributed to student-athletes

Answer

Anonymous surveys allow student-athletes to provide honest feedback about program services without fear of reprisal, yielding more accurate satisfaction data.

Question 5

When developing key performance indicators (KPIs) for an athletic department, which characteristic is MOST important?

Accepted Answer

KPIs must be measurable and aligned with departmental goals

Answer

Effective KPIs must be measurable and directly aligned with the department's strategic goals to track meaningful progress.

(AD) Athletic Director Certification Practice Test

(AD) Athletic Director Certification Practice Test

AD Quality Assurance & Improvement 2