Quality Assurance & Improvement Flashcards

Which continuous improvement model uses Plan, Do, Study, Act cycles to test changes in athletic program operations?

Answer: PDSA cycle

The PDSA (Plan-Do-Study-Act) cycle is a widely used continuous improvement model for testing and refining changes in organizational processes.

An athletic director wants to benchmark their program against peer institutions. What is the PRIMARY purpose of benchmarking in quality assurance?

Answer: To compare performance against best practices and set improvement targets

Benchmarking compares an organization's performance against industry best practices or peer institutions to identify gaps and establish improvement targets.

A root cause analysis (RCA) following a student-athlete injury reveals a systemic equipment inspection failure. What should follow the RCA?

Answer: Implementing a corrective action plan targeting the systemic failure

After a root cause analysis, a corrective action plan must be developed to address the identified systemic issue and prevent recurrence.

Which data collection method is MOST appropriate for gathering student-athlete satisfaction with athletic program services?

Answer: Anonymous surveys distributed to student-athletes

Anonymous surveys allow student-athletes to provide honest feedback about program services without fear of reprisal, yielding more accurate satisfaction data.

When developing key performance indicators (KPIs) for an athletic department, which characteristic is MOST important?

Answer: KPIs must be measurable and aligned with departmental goals

Effective KPIs must be measurable and directly aligned with the department's strategic goals to track meaningful progress.

An athletic department conducts an annual program review. Which element is ESSENTIAL to include for quality improvement purposes?

Answer: Analysis of outcomes data against established benchmarks and prior-year performance

An effective annual program review must compare current outcomes data against benchmarks and prior-year performance to identify trends and areas for improvement.

Which approach BEST describes a proactive quality assurance strategy in athletic administration?

Answer: Conducting regular audits and risk assessments before problems occur

Proactive quality assurance involves conducting regular audits and risk assessments to identify and address potential issues before they escalate.