Quality Assurance & Improvement Flashcards
6 cards from real ACT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Quality Assurance & Improvement flashcards as text
What is the primary goal of quality assurance in Apple Certified Trainer?
Answer: Ensuring consistent standards and continuous improvement
Quality assurance focuses on maintaining consistent standards and identifying opportunities for continuous improvement in processes and outcomes.
Which tool is commonly used for root cause analysis in Apple Certified Trainer?
Answer: Fishbone (Ishikawa) diagram
The fishbone diagram helps identify potential causes of a problem by organizing them into categories, revealing root causes.
What does the PDCA cycle stand for in quality management?
Answer: Plan, Do, Check, Act
PDCA (Plan, Do, Check, Act) is a four-step management method for continuous improvement of processes and products.
In Apple Certified Trainer, what is a Key Performance Indicator (KPI)?
Answer: A measurable value that demonstrates effectiveness
KPIs are quantifiable measurements that demonstrate how effectively objectives are being achieved.
What is benchmarking in the context of Apple Certified Trainer quality management?
Answer: Comparing performance against best practices or competitors
Benchmarking involves comparing your processes and performance metrics to industry best practices to identify improvement areas.
Which principle underpins Total Quality Management (TQM) in Apple Certified Trainer?
Answer: Everyone in the organization is responsible for quality
TQM is based on the principle that quality is everyone's responsibility, from leadership to front-line workers.