ACP Professional Ethics & Standards 3 — Questions and Answers
Question 1: A client pressures you to configure Confluence permissions in a way that would allow executives to view employees' private HR records without consent. You should:
- Comply because the client is paying for the service
- Refuse and explain that such a configuration would violate privacy standards (Correct answer)
- Implement the configuration but log it as a risk
- Ask the employees for consent after the fact
Correct answer: Refuse and explain that such a configuration would violate privacy standards
Ethical professionals must refuse configurations that violate privacy rights even under client pressure.
Question 2: Which of the following best describes the purpose of Atlassian's Trust & Performance Standards for Marketplace partners?
- To maximize the number of apps listed on the Marketplace
- To establish baseline expectations for security, privacy, and reliability of Marketplace apps (Correct answer)
- To prevent non-Atlassian companies from developing integrations
- To set revenue-sharing requirements between Atlassian and partners
Correct answer: To establish baseline expectations for security, privacy, and reliability of Marketplace apps
Atlassian's Trust & Performance Standards ensure Marketplace apps meet security, privacy, and reliability expectations protecting customers.
Question 3: During a Jira implementation, you discover your employer has been billing the client for hours not actually worked. The most ethical action is to:
- Stay silent to protect your employer
- Adjust your own timesheets to offset the discrepancy
- Report the discrepancy internally and, if unresolved, escalate appropriately (Correct answer)
- Invoice extra hours yourself to make the billing appear consistent
Correct answer: Report the discrepancy internally and, if unresolved, escalate appropriately
Billing fraud is an ethical violation that must be reported through internal channels and escalated if not resolved.
Question 4: When an ACP professional transitions a client to a newer Atlassian product, what ethical obligation exists regarding the legacy system?
- Archive or delete legacy data immediately to reduce storage costs
- Ensure the client understands data migration risks and obtains their informed consent before proceeding (Correct answer)
- Migrate only data that is easy to move and discard the rest
- Let the client manage the legacy system independently without guidance
Correct answer: Ensure the client understands data migration risks and obtains their informed consent before proceeding
Informed consent and transparent risk communication are required before making changes that affect a client's existing data.
Question 5: An ACP-certified professional notices a colleague padding Atlassian license counts in proposals to earn higher commissions. This should be treated as:
- A minor sales technique that is common practice
- An acceptable strategy if the client has budget to spare
- A conflict of interest and potential fraud requiring reporting (Correct answer)
- A performance optimization to be coached on privately only
Correct answer: A conflict of interest and potential fraud requiring reporting
Inflating license counts to gain higher commissions is a conflict of interest and fraudulent practice that must be reported.
Question 6: What is the correct approach when an ACP professional is asked to provide a reference that overstates a client's satisfaction with an Atlassian deployment?
- Provide the overstated reference to help close a new deal
- Decline to provide a reference that misrepresents the client's experience (Correct answer)
- Ask the client to sign a waiver allowing the exaggerated reference
- Provide the reference anonymously to avoid accountability
Correct answer: Decline to provide a reference that misrepresents the client's experience
Providing false or exaggerated references undermines trust and constitutes a misrepresentation of professional outcomes.
Question 7: A stakeholder requests that sprint velocity data in Jira be retroactively edited to make a failed project appear on track. The ethical response is to:
- Edit the data to satisfy the stakeholder
- Create a separate 'revised' board with adjusted data
- Refuse and explain that altering historical data undermines project integrity (Correct answer)
- Archive the original data and create new metrics from scratch
Correct answer: Refuse and explain that altering historical data undermines project integrity
Retroactively altering project data to misrepresent outcomes is a fundamental breach of professional integrity.
ACP Professional Ethics & Standards 3
A client pressures you to configure Confluence permissions in a way that would allow executives to view employees' private HR records without consent.
You should: