Professional Ethics & Standards Flashcards

A client pressures you to configure Confluence permissions in a way that would allow executives to view employees' private HR records without consent. You should:

Answer: Refuse and explain that such a configuration would violate privacy standards

Ethical professionals must refuse configurations that violate privacy rights even under client pressure.

Which of the following best describes the purpose of Atlassian's Trust & Performance Standards for Marketplace partners?

Answer: To establish baseline expectations for security, privacy, and reliability of Marketplace apps

Atlassian's Trust & Performance Standards ensure Marketplace apps meet security, privacy, and reliability expectations protecting customers.

During a Jira implementation, you discover your employer has been billing the client for hours not actually worked. The most ethical action is to:

Answer: Report the discrepancy internally and, if unresolved, escalate appropriately

Billing fraud is an ethical violation that must be reported through internal channels and escalated if not resolved.

When an ACP professional transitions a client to a newer Atlassian product, what ethical obligation exists regarding the legacy system?

Answer: Ensure the client understands data migration risks and obtains their informed consent before proceeding

Informed consent and transparent risk communication are required before making changes that affect a client's existing data.

An ACP-certified professional notices a colleague padding Atlassian license counts in proposals to earn higher commissions. This should be treated as:

Answer: A conflict of interest and potential fraud requiring reporting

Inflating license counts to gain higher commissions is a conflict of interest and fraudulent practice that must be reported.

What is the correct approach when an ACP professional is asked to provide a reference that overstates a client's satisfaction with an Atlassian deployment?

Answer: Decline to provide a reference that misrepresents the client's experience

Providing false or exaggerated references undermines trust and constitutes a misrepresentation of professional outcomes.

A stakeholder requests that sprint velocity data in Jira be retroactively edited to make a failed project appear on track. The ethical response is to:

Answer: Refuse and explain that altering historical data undermines project integrity

Retroactively altering project data to misrepresent outcomes is a fundamental breach of professional integrity.