ACE Client Communication & Training 4

Question 1

A managed service provider (MSP) using Acronis Cyber Protect Cloud asks how to set different backup policies for different client tenants. What should the ACE explain?

Accepted Answer

Acronis supports multi-tenancy with per-tenant protection plans, quotas, and administrative roles

Answer

Acronis Cyber Protect Cloud's multi-tenant architecture allows MSPs to create tenant-specific protection plans, quotas, and role assignments.

Question 2

A client has a compliance requirement to retain backups for 7 years. How should the ACE configure this in Acronis?

Accepted Answer

Set the retention rule to 'Keep backups for: 7 years' within the protection plan's backup scheme settings

Answer

Acronis retention rules within the protection plan allow administrators to specify time-based retention up to any required duration.

Question 3

A client's non-technical executive asks 'Why do we need Acronis if we already have Windows Server Backup?' What is the BEST response?

Accepted Answer

Explain that Acronis provides faster recovery, centralized management, cloud storage, cybersecurity integration, and granular reporting that Windows Server Backup lacks

Answer

Acronis offers capabilities far beyond Windows Server Backup including centralized management, cloud storage, integrated anti-malware, and advanced reporting.

Question 4

After deploying Acronis at a client site, the client's admin reports that agents on remote branch offices fail to connect to the management server. What should the ACE communicate first?

Accepted Answer

Confirm that the required Acronis agent communication ports (TCP 443, 7770, 7780) are open through firewalls between branch offices and the management server

Answer

Acronis agents require specific TCP ports (443, 7770, 7780) to communicate with the management server, and firewall rules are a common cause of connectivity failures.

Question 5

A client requests a monthly backup health report. Which Acronis feature should the ACE point them to?

Accepted Answer

Acronis Cyber Protect Cloud's built-in reporting module, which can generate and schedule automated backup status reports

Answer

Acronis Cyber Protect Cloud includes a reporting module that generates scheduled backup health and status reports automatically.

(ACE) Acronis Certified Engineer Practice Test

(ACE) Acronis Certified Engineer Practice Test

ACE Client Communication & Training 4