ACE Client Communication & Training 4

Question 1

A managed service provider (MSP) using Acronis Cyber Protect Cloud asks how to set different backup policies for different client tenants. What should the ACE explain?

Accepted Answer

Acronis supports multi-tenancy with per-tenant protection plans, quotas, and administrative roles

Answer

All tenants must share a single global policy

Answer

Tenant-specific policies require purchasing a separate Acronis SKU

Answer

Tenants can only be differentiated by their storage quota, not by policy

Question 2

A client has a compliance requirement to retain backups for 7 years. How should the ACE configure this in Acronis?

Accepted Answer

Set the retention rule to 'Keep backups for: 7 years' within the protection plan's backup scheme settings

Answer

Manually move backup archives annually to a separate folder

Answer

Acronis cannot retain backups beyond 1 year

Answer

Enable the 'long-term archive' toggle in Windows Explorer

Question 3

A client's non-technical executive asks 'Why do we need Acronis if we already have Windows Server Backup?' What is the BEST response?

Accepted Answer

Explain that Acronis provides faster recovery, centralized management, cloud storage, cybersecurity integration, and granular reporting that Windows Server Backup lacks

Answer

Agree that Windows Server Backup is sufficient for most needs

Answer

Tell them to consult their IT team and end the conversation

Answer

Explain that they are required by law to use Acronis

Question 4

After deploying Acronis at a client site, the client's admin reports that agents on remote branch offices fail to connect to the management server. What should the ACE communicate first?

Accepted Answer

Confirm that the required Acronis agent communication ports (TCP 443, 7770, 7780) are open through firewalls between branch offices and the management server

Answer

Replace all remote agents immediately

Answer

Assume the problem is a licensing issue

Answer

Advise the client to reinstall their VPN

Question 5

A client requests a monthly backup health report. Which Acronis feature should the ACE point them to?

Accepted Answer

Acronis Cyber Protect Cloud's built-in reporting module, which can generate and schedule automated backup status reports

Answer

The Acronis bootable media creator

Answer

Manually export logs from each agent separately

Answer

Use Windows Event Viewer to compile backup reports

Question 6

A client wants to ensure their backup data is encrypted both in transit and at rest. What should the ACE configure?

Accepted Answer

Enable AES-256 encryption in the protection plan and ensure TLS is used for all agent communications

Answer

Encryption is automatic and cannot be configured by the administrator

Answer

Only data at rest can be encrypted; in-transit encryption is not supported

Answer

Use a third-party tool for encryption and leave Acronis settings at default

Question 7

When training a client on Acronis Notary (blockchain-based file verification), what key capability should the ACE highlight?

Accepted Answer

Notary provides cryptographic proof that backed-up files have not been tampered with since backup, using blockchain timestamping

Answer

Notary allows you to encrypt backup archives with a password

Answer

Notary is a tool for compressing backup archives to save space

Answer

Notary automatically restores files when corruption is detected