Policy Analysis & Evaluation Flashcards
6 cards from real ACE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Policy Analysis & Evaluation flashcards as text
What is the primary goal of quality assurance in ACORD Certified Expert?
Answer: Ensuring consistent standards and continuous improvement
QA focuses on maintaining consistent standards and identifying improvement opportunities.
Which tool is commonly used for root cause analysis in ACORD Certified Expert?
Answer: Fishbone (Ishikawa) diagram
The fishbone diagram helps identify potential causes of a problem by organizing them into categories.
What does the PDCA cycle stand for?
Answer: Plan, Do, Check, Act
PDCA is a four-step method for continuous improvement of processes and products.
What is a Key Performance Indicator (KPI) in ACORD Certified Expert?
Answer: A measurable value demonstrating effectiveness
KPIs are quantifiable measurements showing how effectively objectives are being achieved.
What is benchmarking in ACORD Certified Expert quality management?
Answer: Comparing performance against best practices
Benchmarking compares processes and performance to industry best practices to identify improvements.
Which principle underpins Total Quality Management in ACORD Certified Expert?
Answer: Everyone is responsible for quality
TQM is based on the principle that quality is everyone's responsibility.