ACA Communication & Stakeholder Engagement 3

Question 1

Under the ACA, which entity is responsible for training and certifying Navigators to assist consumers?

Accepted Answer

The state or federal exchange that awards Navigator grants

Answer

Navigator grantees (typically the exchange or grant recipient) are responsible for ensuring training and certification requirements are met.

Question 2

A stakeholder engagement plan for an ACA outreach campaign should include which key element?

Accepted Answer

Identification of target audiences and their specific information needs

Answer

Effective stakeholder engagement plans identify audiences and tailor messaging to their specific needs and barriers.

Question 3

When explaining cost-sharing reductions (CSRs) to a client, which statement is accurate?

Accepted Answer

CSRs are only available on Silver plans purchased through the marketplace

Answer

Cost-sharing reductions are only available to eligible individuals who enroll in Silver plans through the marketplace.

Question 4

Which communication approach is most appropriate when discussing a sensitive health topic with a client during ACA enrollment assistance?

Accepted Answer

Use plain language, ensure privacy, and follow the client's lead

Answer

Privacy, plain language, and client-centered communication are core ethical standards for enrollment assisters.

Question 5

A Navigator is approached by a local TV station wanting to interview them about ACA enrollment. What is the best course of action?

Accepted Answer

Consult with their organization's leadership and follow media engagement protocols before agreeing

Answer

Navigators should follow their organization's media protocols and never share client information without explicit consent.

(ACA) Affordable Care Act Certified Practice Test