ACA Communication & Stakeholder Engagement 2

Question 1

Which federal agency is primarily responsible for overseeing ACA communications to the public through Healthcare.gov?

Accepted Answer

Centers for Medicare & Medicaid Services (CMS)

Answer

CMS administers Healthcare.gov and leads federal ACA consumer communications and outreach.

Question 2

A Navigator helping a non-English-speaking client must ensure materials are available in the client's preferred language. This obligation stems from which ACA provision?

Accepted Answer

Section 1557 non-discrimination requirements

Answer

Section 1557 prohibits discrimination based on national origin and requires meaningful access for limited English proficient individuals.

Question 3

When communicating with a small business owner about SHOP marketplace options, which stakeholder concern should be addressed first?

Accepted Answer

Cost and affordability of premiums for employees

Answer

Cost is consistently the primary concern for small business owners considering employee health coverage through SHOP.

Question 4

A Certified Application Counselor (CAC) is ethically prohibited from doing which of the following during client communications?

Accepted Answer

Recommending a specific plan based on personal commission incentives

Answer

CACs must provide unbiased assistance and cannot recommend plans based on personal financial incentives.

Question 5

During an outreach event at a community health center, which message best motivates uninsured individuals to explore marketplace plans?

Accepted Answer

Financial assistance may reduce monthly premiums to near zero for eligible individuals

Answer

Highlighting available financial assistance (premium tax credits and cost-sharing reductions) is the most effective motivator for uninsured individuals.

(ACA) Affordable Care Act Certified Practice Test

(ACA) Affordable Care Act Certified Practice Test

ACA Communication & Stakeholder Engagement 2