ACA Troubleshooting & Diagnostics 2

Question 1

AudioCodes 'Syslog' messages are categorized by severity. Which severity level indicates a critical failure requiring immediate attention?

Accepted Answer

Emergency (0) or Critical (2)

Answer

Syslog severity levels 0 (Emergency) and 2 (Critical) represent the most severe conditions — system failures or imminent failures that require immediate operator action.

Question 2

When a fax call fails through an AudioCodes gateway configured for T.38, the first parameter to verify is:

Accepted Answer

That T.38 is enabled on both the originating and terminating gateways/devices

Answer

T.38 fax relay requires that both endpoints support and negotiate T.38 in their SDP; if either side does not enable T.38, fax calls will fail or degrade.

Question 3

What does the AudioCodes SNMP trap 'acAlarmsActiveAlarmTableEntry' indicate when received by a monitoring system?

Accepted Answer

A new active alarm has been raised on the device requiring operator review

Answer

The acAlarmsActiveAlarmTableEntry SNMP trap notifies the management system that a new alarm entry has been added to the active alarm table, requiring attention.

Question 4

During AudioCodes troubleshooting, a 'Media Timeout' disconnect cause indicates:

Accepted Answer

No RTP packets were received within the configured silence timeout period, causing the call to be released

Answer

A media timeout occurs when the device stops receiving RTP packets for longer than the configured period (e.g., due to a routing failure), automatically releasing the call.

Question 5

Which AudioCodes command-line utility can be used to test IP connectivity from the device to a remote SIP server?

Accepted Answer

ping (via CLI 'ping' command)

Answer

AudioCodes Mediant CLI supports the standard 'ping' command to test basic ICMP reachability from the device's IP interface to a remote address.

ACA - Audiocodes Certified Associate Practice Test

ACA - Audiocodes Certified Associate Practice Test

ACA Troubleshooting & Diagnostics 2