ABST Professional Standards and Ethics 4

Question 1

Which ethical principle requires a server to be honest with guests about why service is being refused?

Accepted Answer

Transparency

Answer

Transparency means being open and honest with guests about decisions that affect them, including refusals.

Question 2

A server notices that a manager is pressuring staff to over-serve guests to increase sales. The ethical action is to:

Accepted Answer

Refuse to over-serve and escalate the concern to higher management or a regulatory body if needed

Answer

Ethical obligations to public safety override improper managerial instructions, and the concern must be escalated.

Question 3

Which of the following is NOT a characteristic of a professional alcohol service environment?

Accepted Answer

Financial incentives for servers who sell the most alcohol

Answer

Rewarding sales volume without responsible service checks creates incentives that conflict with ethical service standards.

Question 4

A guest tells you that they are driving and asks for 'just one more.' Your ethical and legal obligation is to:

Accepted Answer

Refuse if they are showing signs of intoxication and consider offering safe transport alternatives

Answer

A guest who is intoxicated and driving represents a foreseeable public safety risk requiring refusal and possibly arranging alternative transport.

Question 5

Which action best reflects the professional value of accountability in alcohol service?

Accepted Answer

Accepting responsibility for your own service decisions and their consequences

Answer

Accountability means owning your decisions, including mistakes, rather than deflecting responsibility.

(ABST) Alcohol and Beverage Service Training Practice Test