Use of Force and Conflict Resolution Flashcards
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Read the first 7 Use of Force and Conflict Resolution flashcards as text
In conflict resolution, which of the following stages typically comes FIRST?
Answer: Assessment of the situation and potential threat level
Before taking any action, a security guard must first assess the situation to understand the level of threat and choose the most appropriate response.
What is the main goal of conflict resolution training for security guards?
Answer: To equip security guards to resolve disputes with minimum force and maximum safety
Conflict resolution training equips security guards to handle disputes safely and professionally, using the least force necessary to protect people and property.
Which of the following factors should a security guard consider when deciding whether to use force?
Answer: The immediacy of the threat, the subject's behaviour, and the availability of less forceful options
A security guard must consider the nature and immediacy of the threat, the subject's behaviour, and all less forceful alternatives before deciding to use physical force.
If a subject becomes compliant after initial resistance, a security guard should:
Answer: Reduce force to the minimum needed to maintain the compliant state
When a subject becomes compliant, force must be reduced accordingly — continuing or escalating force against a compliant subject is not justifiable.
What does the term 'duty of care' require of a security guard who has restrained a subject?
Answer: To ensure the subject's physical wellbeing while they are under the guard's control
Once a security guard has restrained a subject, they have a duty of care to monitor the subject's physical condition and ensure their safety until transferred to police.
Which of the following scenarios would justify a security guard using empty-hand physical control techniques?
Answer: A subject who is actively and physically attacking the security guard
Physical control techniques are justified when a subject is actively attacking the security guard, making verbal and lower-level options insufficient to ensure safety.
After resolving a conflict through de-escalation, what is the security guard's next priority?
Answer: Document the incident accurately and report it to their supervisor
Even after a successful de-escalation, the security guard must document the incident fully and report to their supervisor to maintain accountability and a record of the event.