Communication & Stakeholder Relations Flashcards
7 cards from real ABCS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
When posting patient before-and-after photos on social media, a cosmetic surgeon MUST:
Answer: Obtain explicit written patient consent and ensure photos represent reasonably typical outcomes
HIPAA requires written authorization for identifiable patient images, and ethical standards require that marketing materials represent outcomes honestly.
A patient from a collectivist cultural background brings multiple family members who wish to participate in surgical decision-making. The BEST approach is to:
Answer: Respectfully include family members while ensuring the patient's own autonomous decision is documented
Cultural humility requires accommodating family involvement while still verifying and documenting the patient's individual autonomous consent.
Patient testimonials used in cosmetic surgery marketing must:
Answer: Reflect outcomes that are reasonably representative and not promise specific results
FTC guidelines and surgical ethics require testimonials to represent typical, not exceptional, outcomes and prohibit implied guarantees of results.
A patient uses a patient portal message to express dissatisfaction with their surgical results. The surgeon's BEST portal response is to:
Answer: Acknowledge the concern empathetically and invite the patient to an in-person appointment
Empathetic acknowledgment followed by an invitation for in-person evaluation respects the patient's concern and avoids the pitfalls of litigating clinical outcomes in writing.
Cultural humility in cosmetic surgery practice is BEST described as:
Answer: An ongoing, self-reflective commitment to learning about and respecting patients' cultural contexts
Cultural humility is a lifelong process of self-reflection and openness, distinct from cultural competence, which implies a fixed endpoint of mastery.
Which of the following represents a HIPAA violation in digital patient communication?
Answer: Texting identifiable patient information using an unencrypted personal smartphone
Transmitting protected health information via unencrypted consumer text messaging violates the HIPAA Security Rule's technical safeguard requirements.
Regarding advertising, ABCS ethical standards require that cosmetic surgeons:
Answer: Make only advertising claims that can be substantiated by evidence
ABCS ethical guidelines align with AMA principles requiring that all advertising claims be truthful, verifiable, and not misleading to prospective patients.