AAPC Patient Financial Services & Collections 1

Question 1

What is the primary role of a patient financial counselor?

Accepted Answer

To help patients understand their financial obligations and available assistance options

Answer

To code medical procedures

Answer

To submit claims to insurance

Answer

To conduct medical audits

Question 2

What is a payment plan in the context of patient billing?

Accepted Answer

An arrangement allowing a patient to pay their balance in installments over time

Answer

An insurance policy

Answer

A type of claim denial

Answer

A payer contract

Question 3

In healthcare billing, what does 'bad debt' refer to?

Accepted Answer

Patient balances that have been deemed uncollectible after collection efforts

Answer

Incorrect coding on claims

Answer

Payer contract disputes

Answer

Overpayments made by insurers

Question 4

What is a sliding fee scale used for in healthcare?

Accepted Answer

Setting patient fees based on income and ability to pay

Answer

Adjusting provider RVUs

Answer

Calculating insurance reimbursements

Answer

Determining CPT code values

Question 5

What is a charity care program?

Accepted Answer

A policy providing free or reduced-cost care to patients who cannot afford their bills

Answer

A government billing program

Answer

An insurance plan for the elderly

Answer

A type of appeal process

Question 6

What is a co-pay in health insurance?

Accepted Answer

A fixed dollar amount a patient pays for a covered healthcare service at the time of visit

Answer

The total amount the insurer pays

Answer

The annual deductible

Answer

The coinsurance percentage