AAMA AAMA Administrative Office Procedures

Question 1

Which scheduling method assigns patients to specific time slots throughout the day at regular intervals?

Accepted Answer

Stream scheduling

Answer

Wave scheduling

Answer

Open booking

Answer

Double booking

Question 2

When a patient calls to cancel an appointment, what is the MOST important action the medical assistant should take?

Accepted Answer

Document the cancellation in the patient's record

Answer

Reschedule immediately without noting the cancellation

Answer

Remove the patient from the scheduling system

Answer

Inform the physician before doing anything else

Question 3

Which type of filing system arranges records based on numbers assigned to patients?

Accepted Answer

Numeric filing

Answer

Alphabetic filing

Answer

Geographic filing

Answer

Subject filing

Question 4

A medical assistant receives a certified letter that requires a signature. Who should sign for it?

Accepted Answer

Any authorized office staff member

Answer

Only the physician

Answer

Only the office manager

Answer

Only the medical assistant who received it

Question 5

What does the abbreviation 'SOAP' stand for in medical documentation?

Accepted Answer

Subjective, Objective, Assessment, Plan

Answer

Summary, Observation, Analysis, Procedure

Answer

Symptom, Outcome, Approach, Protocol

Answer

Standard, Objective, Analytic, Protocol

Question 6

Which federal law requires covered entities to provide patients with a Notice of Privacy Practices?

Accepted Answer

HIPAA

Answer

OSHA

Answer

ADA

Answer

CLIA