AAMA AAMA Administrative Office Procedures 2

Question 1

Which type of appointment scheduling allows patients to arrive without a scheduled time and be seen in order of arrival?

Accepted Answer

Open hours

Answer

Open hours (or open booking) allows walk-in patients to be seen on a first-come, first-served basis without appointments.

Question 2

What is the correct order for filing a patient record alphabetically when the last name is 'St. Claire'?

Accepted Answer

Saint Claire (indexing the prefix as part of the name)

Answer

When indexing names with prefixes like 'St.', the prefix is treated as part of the surname unit and not abbreviated or dropped.

Question 3

A tickler file is BEST described as:

Accepted Answer

A chronological reminder system for future tasks and follow-ups

Answer

A tickler file is a date-based reminder system that prompts staff to complete tasks (e.g., follow-up calls, renewals) on specific future dates.

Question 4

Which document gives a person legal authority to make healthcare decisions for a patient who cannot make them?

Accepted Answer

Healthcare proxy (durable power of attorney for healthcare)

Answer

A healthcare proxy or durable power of attorney for healthcare designates someone to make medical decisions on behalf of an incapacitated patient.

Question 5

What is the standard retention period for adult patient medical records recommended by most states?

Accepted Answer

7–10 years

Answer

Most states recommend retaining adult patient medical records for 7–10 years from the date of last service, though requirements vary.

(AAMA) American Association of Medical Assistants Certified Practice Test