FREE Walmart Order Management Questions and Answers

Customers who desire a refund must always return the item to Walmart.

True

False

Correct! Wrong!

What reason code should be used to handle a return for air fryer that didn't come with the cable?

Lost after delivery

Change of mind

Missing Parts

Item missing from box

Correct! Wrong!

For personal use items, you should provide the manufacturer's phone number.

True

False

Correct! Wrong!

What should you offer first in exchange for a return?

Replacement

Order cancelation

Refund

Correct! Wrong!

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

Offer a replacement as "item missing from package,"

Recommend disputing the charges or contacting the carrier.

Issue a refund for "lost in transit."

Recommend going with the cops.

Correct! Wrong!

The customer wishes to cancel an order, but the order has already been sent. What are your options?

Please call us back; the cancellation option may become available later.

Contact the manufacturer.

CCA should be contacted to request a cancellation.

Inform the consumer about the return procedure.

Correct! Wrong!

If a credit card order is placed and then cancelled. What happened with the money?

The authorization hold will be removed within 5 business days.

The customer will be refunded.

Instead, the customer will receive a gift card.

The customer must go to the store to obtain the cash.

Correct! Wrong!

FREE Walmart Order Management Questions and Answers

Customers who desire a refund must always return the item to Walmart.

What reason code should be used to handle a return for air fryer that didn't come with the cable?

For personal use items, you should provide the manufacturer's phone number.

What should you offer first in exchange for a return?

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

The customer wishes to cancel an order, but the order has already been sent. What are your options?

If a credit card order is placed and then cancelled. What happened with the money?

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FREE Walmart Knowledge Questions and Answers

Customers who desire a refund must always return the item to Walmart.

What reason code should be used to handle a return for air fryer that didn't come with the cable?

For personal use items, you should provide the manufacturer's phone number.

What should you offer first in exchange for a return?

Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

The customer wishes to cancel an order, but the order has already been sent. What are your options?

If a credit card order is placed and then cancelled. What happened with the money?

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