Situational Judgment and Reasoning Flashcards
7 cards from real 911 Operator Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Situational Judgment and Reasoning flashcards as text
A caller reports a person unconscious on the sidewalk. Bystanders say the person 'seemed drunk.' What is the correct dispatcher response?
Answer: Dispatch EMS — unconsciousness requires medical evaluation regardless of suspected cause
An unconscious person may have a medical emergency unrelated to or compounded by alcohol; EMS evaluation is always required.
You are dispatching for a structure fire when the reporting caller says they re-entered the building to rescue a pet. What should you do?
Answer: Immediately relay this information to responding fire units so they know someone is inside
Firefighters must know a person has re-entered the structure so they can adjust their strategy and conduct a search if needed.
A caller reports a man with a gun walking down Main Street. Which details should the dispatcher PRIORITIZE collecting?
Answer: Subject's description, direction of travel, and exact location
Officers need to locate and identify the subject quickly, making physical description, location, and direction of travel the critical data points.
A caller reports a minor fender-bender with no injuries. Both drivers are safely on the shoulder. Which is the most appropriate response?
Answer: Dispatch police with standard (non-emergency) response
Property-only crashes still require a police report for insurance and legal purposes, but no life-threatening emergency warrants a non-emergency response.
During a call, you realize the caller has provided an address that does not match the location on ANI/ALI. What should you do?
Answer: Confirm the discrepancy with the caller and dispatch to the caller's stated address while noting the ANI/ALI location
ANI/ALI can reflect outdated or cell-tower locations; confirming with the caller and dispatching to the stated address while noting the discrepancy is safest.
A caller reports a toddler locked inside a hot car on a summer day. The parent is not nearby. What is the correct dispatch priority?
Answer: Emergency police and fire/EMS response
A child in a hot vehicle is a life-threatening emergency requiring immediate police to gain entry and EMS to evaluate the child.
A caller reports a person climbing a radio tower and says the person may be under the influence of drugs. Which agencies should be dispatched?
Answer: Police, fire department (rescue), and EMS
Police manage the scene and potential crime, fire/rescue handles the technical rescue, and EMS stands by for medical needs including drug-related symptoms.