Medical Pre-Arrival Instructions and Emergency Medical Dispatch Flashcards
7 cards from real 911 Operator Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Medical Pre-Arrival Instructions and Emergency Medical Dispatch flashcards as text
What is 'caller interrogation' in the context of Emergency Medical Dispatch?
Answer: A systematic process of asking key questions to determine the correct response protocol
Caller interrogation in EMD refers to the structured questioning process used to rapidly gather information and assign the appropriate response code and pre-arrival instructions.
In Emergency Medical Dispatch protocols, what does an 'OMEGA' determinant code typically indicate?
Answer: A low-acuity situation that may not require a lights-and-sirens response
In most EMD protocols, OMEGA codes represent low-acuity calls where a non-emergency response may be appropriate, helping allocate EMS resources efficiently.
If a caller disconnects during a medical emergency before EMS has been dispatched, what should the 911 operator do?
Answer: Attempt to call back immediately and dispatch EMS to the last known address
Operators must attempt a callback immediately and dispatch EMS to the known location, as a disconnected caller may be incapacitated and unable to redial.
Which of the following best describes the role of a 911 operator when a caller reports a birth emergency and delivery appears imminent?
Answer: Guide the caller through the delivery process and keep the mother calm
EMD protocols include childbirth pre-arrival instructions, and operators are trained to guide callers through the process to ensure a safe delivery if EMS cannot arrive in time.
A 911 operator receives a call about a person in cardiac arrest, but the caller states the patient has a Do Not Resuscitate (DNR) order. What is the most appropriate operator action?
Answer: Continue dispatching EMS and inform responding units about the reported DNR
Operators should dispatch EMS and relay DNR information to responders, as verifying a legal DNR order is the responsibility of medical personnel on scene, not the dispatcher.
When a 911 operator is giving telephone CPR instructions for an adult, how should compression depth be communicated to an untrained caller?
Answer: Push down about 2 to 2.4 inches on the center of the chest
Current guidelines call for compressions of at least 2 inches but no more than 2.4 inches for adults, and operators communicate this in practical, measurable terms.
Which of the following is NOT a standard component of Emergency Medical Dispatch (EMD) protocols?
Answer: Diagnosing the patient's specific medical condition
EMD protocols guide operators in gathering information and providing instructions, but 911 operators are not medical professionals and do not diagnose patients — that is the role of clinicians.