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Listening and Memory Recall Flashcards

7 cards from real 911 Operator Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Listening and Memory Recall flashcards as text

  1. A caller rapidly reads off a license plate: 'Alpha-Bravo-Seven-Three-Niner-Papa.' Using the NATO phonetic alphabet, what is the correct plate?

    Answer: AB739P

    Alpha=A, Bravo=B, Seven=7, Three=3, Niner=9, Papa=P — spelling out AB739P.

  2. A caller describes a medical emergency: 'He collapsed, he's breathing but unconscious, and he has a MedicAlert bracelet that says diabetic.' Which detail should trigger the most immediate action in your dispatch notes?

    Answer: He is diabetic per the bracelet

    The diabetic condition provides EMS with critical medical history that can directly affect treatment decisions upon arrival.

  3. You are on a call when the caller whispers, 'He's in the next room. I can't speak.' What is the recommended technique to gather information?

    Answer: Ask yes/no questions they can answer with tapping or short responses

    Yes/no questions allow the caller to communicate with minimal sound, reducing risk while still gathering critical information.

  4. A caller describes hearing 'three or four gunshots' near '5th and Main or maybe 4th and Main.' How should you log the uncertain information?

    Answer: Log both possibilities and flag the information as unconfirmed

    Logging both possibilities with an unconfirmed flag ensures responding units are aware of the ambiguity and can check both locations.

  5. A caller provides the following details in rapid succession: address, nature of incident, suspect description, and weapon description. What is the standard order for prioritizing and relaying this information?

    Answer: Address, nature, suspect, weapon

    Address and nature of incident are dispatched first so units can respond immediately while suspect and weapon details are relayed en route.

  6. You are handling a call when a second high-priority call comes in. What is the best approach for the active call?

    Answer: Obtain essential information from the first call, dispatch, then manage the second

    Obtain the minimum information needed to dispatch the first call before managing the second, ensuring both callers receive service.

  7. A witness to a robbery says, 'The guy had a gun — or maybe a knife, it was dark.' How should you classify the weapon in your CAD entry?

    Answer: Possibly armed — weapon unconfirmed, may be gun or knife

    Logging the uncertainty accurately ensures responding officers approach with appropriate caution without overstating the known facts.