Listening and Memory Recall Flashcards
7 cards from real 911 Operator Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Listening and Memory Recall flashcards as text
A caller reports a vehicle involved in a hit-and-run: 'It was a dark blue pickup truck, older model, with a cracked rear windshield and a dent on the driver's side door.' Which detail is MOST useful for dispatch to broadcast first?
Answer: Dark blue pickup truck
Vehicle type and color are the primary identifiers broadcast first because they allow officers to visually scan for the vehicle quickly.
A witness describes a suspect: 'He was wearing a red hoodie, had a tattoo on his left arm, was about six feet tall, and ran north on Elm Street.' In what order should this information be logged?
Answer: Clothing, height, tattoo, direction
Clothing and height are immediately visible identifiers, followed by distinguishing marks and last known direction of travel.
While taking a burglary report, the caller says: 'They took my laptop, my grandmother's gold necklace, about $300 in cash, and my son's PlayStation.' How many items were stolen?
Answer: Four
The caller listed four items: laptop, gold necklace, cash, and PlayStation.
A caller reports a domestic disturbance and says, 'He left in a silver sedan heading toward the freeway about five minutes ago.' What is the most critical piece of information to relay to responding units?
Answer: Both the vehicle description and direction of travel
Both the vehicle description and direction of travel together give officers the best chance of locating the suspect.
A caller quickly provides a callback number and then the line goes silent. You only caught part of it: '555-0' before it cut out. What is the correct next step?
Answer: Use automatic number identification (ANI) to retrieve the full number
ANI automatically captures the caller's number at the time of the call, making it the fastest way to retrieve a partial number.
During a call, a caller describes two suspects: 'One was tall with a green jacket; the other was short with a shaved head.' After the call ends, you can only recall one description clearly. What should you do?
Answer: Call the witness back to confirm both descriptions
Calling back the witness to confirm both descriptions ensures accuracy and completeness of the report.
A caller reporting a fire says, 'It started in the kitchen, there's a lot of smoke on the second floor, and my elderly mother is still inside.' What information should be relayed to fire units FIRST?
Answer: Presence of a trapped occupant
A trapped occupant is the highest-priority life-safety information and must be relayed immediately to responding units.