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Information Recall and Comprehension Flashcards

7 cards from real 911 Operator Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Information Recall and Comprehension flashcards as text

  1. A caller describes a suspect fleeing in 'a blue four-door sedan going east on Highway 12 about 2 minutes ago.' What limitation does this information have?

    Answer: The time delay means the suspect's location has likely changed

    A 2-minute-old location for a moving vehicle means the suspect could be significantly farther away, making the stated location outdated.

  2. During a call, a hysterical caller is speaking too fast for the dispatcher to capture accurate information. What is the BEST approach?

    Answer: Firmly but calmly ask the caller to slow down and repeat the key details

    A calm, firm request to slow down helps gather accurate information without dismissing the caller or delaying the response.

  3. A caller reports: 'There's a fight outside Murphy's Bar, 5th and Central.' What is the MOST important follow-up question?

    Answer: Are any weapons involved?

    The presence of weapons is the highest-priority follow-up because it directly affects the safety of responding officers.

  4. What does the acronym 'CAD' stand for in emergency communications?

    Answer: Computer-Aided Dispatch

    CAD stands for Computer-Aided Dispatch, the system used to log calls, assign resources, and track incident information.

  5. A caller says a child is not breathing and is unconscious. The dispatcher has already sent EMS. What should the dispatcher do next?

    Answer: Begin pre-arrival CPR instructions while keeping the caller on the line

    Dispatchers trained in Emergency Medical Dispatch (EMD) provide pre-arrival instructions to improve patient outcomes before EMS arrives.

  6. A caller provides a business name but no street address. Which resource should a 911 operator use FIRST to locate the address?

    Answer: Check ANI/ALI data or a CAD-integrated address database

    ANI/ALI (Automatic Number Identification/Automatic Location Identification) and CAD databases allow dispatchers to quickly verify or locate addresses.

  7. When logging a call, a dispatcher records the nature of the incident as 'disturbance' rather than the more specific 'domestic violence.' Why does this distinction matter?

    Answer: The specific nature determines the type and number of resources sent and officer preparation

    Incident type determines resource allocation, officer safety protocols, and legal reporting requirements, so specificity is critical.