Information Recall and Comprehension Flashcards
7 cards from real 911 Operator Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Information Recall and Comprehension flashcards as text
A caller reports a vehicle accident and says 'the car is on fire and there's a person trapped inside.' Which piece of information should the dispatcher relay FIRST to responding units?
Answer: Fire with a trapped victim requiring immediate rescue
Life-threatening conditions (fire with entrapment) are the highest-priority information to relay immediately to responders.
During a call, a caller provides the address '1424 Elm Street' but later corrects it to '1442 Elm Street.' What should the dispatcher do?
Answer: Update the address in the CAD system and notify responding units of the correction
Corrected information must be updated immediately in CAD and communicated to responders to ensure they arrive at the right location.
A caller says: 'I think my neighbor might be having a stroke — his face is drooping and he can't talk.' What type of information does this represent?
Answer: Observed signs and symptoms that support a medical emergency
Observable signs like facial drooping and inability to speak are clinically relevant symptoms that support dispatching EMS immediately.
A 911 operator receives a call about a suspicious person. The caller describes the subject as 'wearing a red hoodie, about 6 feet tall, and walking north on Oak Ave.' How many identifying data points has the caller provided?
Answer: Four
Four data points are provided: clothing color/type (red hoodie), height (6 feet), direction of travel (north), and street name (Oak Ave).
Why is it important for a 911 dispatcher to repeat critical information back to a caller?
Answer: To verify accuracy and ensure the correct information is recorded
Repeating information back confirms accuracy, corrects errors before they reach responders, and builds caller confidence.
A caller reports a domestic disturbance and mentions 'he has a knife.' At what point should this weapon information be relayed to responding officers?
Answer: Immediately, as soon as the information is obtained
Weapon information is a critical officer safety concern that must be transmitted to responders without delay.
Which of the following best describes 'active listening' in the context of 911 call-taking?
Answer: Fully concentrating on, understanding, and retaining the caller's information while simultaneously entering data
Active listening requires simultaneous processing of verbal information, emotional cues, and data entry without missing key details.