911 Dispatcher Flashcards
7 cards from real 911 Operator Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 911 Dispatcher flashcards as text
A caller reports a house fire and says people may be trapped inside. What is the dispatcher's FIRST priority?
Answer: Dispatch fire and EMS units immediately while keeping the caller on the line
Life safety takes priority, so units must be dispatched immediately while the dispatcher gathers additional information.
During a call, a child answers and says 'Mommy won't wake up.' What should the dispatcher do?
Answer: Calmly ask the child for the address and keep them on the line while dispatching help
Dispatchers must communicate calmly with child callers, extract location information, and maintain the call while sending responders.
What does the term 'CAD' stand for in 911 dispatching?
Answer: Computer-Aided Dispatch
CAD (Computer-Aided Dispatch) is the software system dispatchers use to log, track, and manage emergency incidents.
A caller is whispering and says there is an intruder in the house. What is the best dispatcher response?
Answer: Dispatch law enforcement immediately and ask yes/no questions to avoid alerting the intruder
When a caller cannot speak safely, dispatchers should use yes/no questions and dispatch units immediately to avoid endangering the caller.
Which of the following best describes 'active listening' as used by 911 dispatchers?
Answer: Focusing fully on the caller's message, tone, and content to gather accurate information
Active listening means processing verbal and non-verbal cues to gather complete and accurate information under stress.
A caller reports a motor vehicle accident with injuries on a highway. Which agencies should typically be dispatched?
Answer: Police, fire, and EMS
A highway accident with injuries typically requires police for traffic control, fire for extrication, and EMS for medical treatment.
What is the purpose of a 'call back' number obtained at the start of a 911 call?
Answer: To allow the dispatcher or responders to re-contact the caller if the call drops or more information is needed
A callback number ensures continuity of communication if the connection is lost or responders need updated information.