WorkKeys Business Writing 2

Question 1

A customer emails asking why their order is late. Which opening sentence best fits a professional reply?

Accepted Answer

Thank you for reaching out about your order; we apologize for the delay.

Answer

A courteous acknowledgment that addresses the concern sets a professional tone.

Question 2

Which sentence uses the most concise, businesslike wording?

Accepted Answer

Please submit the report by Friday.

Answer

Concise business writing states the request directly without filler.

Question 3

What is the main purpose of a subject line in a business email?

Accepted Answer

To summarize the email's purpose so the reader can prioritize it

Answer

A clear subject line tells the reader what the message is about at a glance.

Question 4

Which closing is most appropriate for a formal business letter to a client you have not met?

Accepted Answer

Sincerely,

Answer

"Sincerely" is a standard formal closing for professional correspondence.

Question 5

A coworker's message is unclear. What is the best professional response?

Accepted Answer

Could you clarify what you mean by 'the update'?

Answer

Politely asking for clarification keeps communication productive and respectful.

WorkKeys Practice Test