WorkKeys Business Writing 3

Question 1

Which word correctly completes: "The team _____ their progress report every Friday."

Accepted Answer

submits

Answer

"The team" is a collective noun treated as singular, requiring "submits."

Question 2

Which sentence is most appropriate for a formal policy update?

Accepted Answer

Please ensure all employees adhere to the designated clock-in schedule.

Answer

Business policies require formal, precise, and respectful language. Option B meets all these criteria.

Question 3

What is the correct way to write the date in a formal business document?

Accepted Answer

April 5, 2026

Answer

Formal documents write dates in full: Month Day, Year (e.g., April 5, 2026).

Question 4

Which sentence is an example of passive voice?

Accepted Answer

The budget was approved by the manager.

Answer

Passive voice: "The budget was approved by the manager" — the subject receives the action rather than performing it.

Question 5

An employee must notify a customer of a shipping delay. Which opening sentence is most appropriate?

Accepted Answer

We regret to inform you that your order has been delayed due to an unexpected fulfillment issue.

Answer

Customer communications must be apologetic, professional, and clear. Option B meets all criteria.

WorkKeys Practice Test