Wise Test Wise Account Security and Fraud 2 — Questions and Answers
Question 1: You receive a text message claiming to be from Wise asking you to verify your account by calling a phone number. What should you do?
- Call the number to verify your account
- Ignore the message and log in to Wise directly to check your account (Correct answer)
- Reply to the text with your account details
- Forward the message to your contacts for advice
Correct answer: Ignore the message and log in to Wise directly to check your account
Wise never asks customers to call third-party numbers; always access your account directly through the official app or website.
Question 2: What is a 'SIM swap' attack and how does it threaten your Wise account?
- A fraud where criminals physically steal your SIM card
- A scam where fraudsters port your phone number to a new SIM to intercept SMS verification codes (Correct answer)
- An attack that swaps your email address in Wise's database
- A method of duplicating your debit card details
Correct answer: A scam where fraudsters port your phone number to a new SIM to intercept SMS verification codes
In a SIM swap attack, fraudsters convince your mobile carrier to transfer your number so they can receive your SMS one-time passwords.
Question 3: Wise has flagged an unusual large transfer from your account that you did not authorize. What is the FIRST step you should take?
- Wait 24 hours to see if the transaction reverses automatically
- Contact the recipient directly to request a refund
- Immediately freeze your card and report the transaction in the Wise app (Correct answer)
- Post about it on social media to warn others
Correct answer: Immediately freeze your card and report the transaction in the Wise app
Freezing your card stops further unauthorized transactions, and reporting within the app triggers Wise's fraud investigation process.
Question 4: Which of the following is a red flag that a job offer requiring you to use your Wise account may be a money mule scam?
- The employer pays a competitive salary
- The job requires you to receive funds and forward them onward, keeping a commission (Correct answer)
- The company has a physical office address
- The employer conducts a video interview
Correct answer: The job requires you to receive funds and forward them onward, keeping a commission
Receiving money and forwarding it on is the hallmark of a money mule scheme, which is illegal regardless of whether you knew it was fraudulent.
Question 5: What does Wise's 'trusted devices' feature help protect against?
- Phishing emails targeting your inbox
- Unauthorized logins from devices that have not been previously verified (Correct answer)
- Currency exchange rate manipulation
- Overdraft fees on your balance
Correct answer: Unauthorized logins from devices that have not been previously verified
Trusted devices require additional verification when a login attempt comes from an unrecognized device, blocking unauthorized access.
Question 6: A friend asks to borrow your Wise login credentials temporarily to send money overseas. What is the correct response?
- Share your credentials but change your password afterward
- Allow access only if you watch them use the account
- Decline, as sharing credentials violates Wise's terms and creates legal and financial risk (Correct answer)
- Share your password but keep your 2FA code private
Correct answer: Decline, as sharing credentials violates Wise's terms and creates legal and financial risk
Sharing account credentials breaches Wise's terms of service and makes you liable for any transactions the other person makes.
Question 7: Which best describes a 'romance scam' in the context of Wise?
- A fraudster who creates a fake romantic relationship online to eventually ask the victim to send money via Wise (Correct answer)
- A scam where criminals intercept wire transfers between couples
- A scheme targeting married users with fake divorce settlement offers
- A type of investment fraud that promises romantic rewards
Correct answer: A fraudster who creates a fake romantic relationship online to eventually ask the victim to send money via Wise
Romance scammers build emotional trust over weeks or months before fabricating an emergency that requires the victim to send money.
Wise Test Wise Account Security and Fraud 2
You receive a text message claiming to be from Wise asking you to verify your account by calling a phone number.
What should you do?