Walmart Asessment Cash Handling and Transactions 3

Question 1

A customer's total is $67.42. They give you $100. What is the correct change?

Accepted Answer

$32.58

Answer

$33.58

Answer

$32.48

Answer

$31.58

Question 2

A customer claims they gave you a $50 bill but you believe it was a $20. What is the correct procedure?

Accepted Answer

Do not close the drawer; call a manager to review the transaction while the register is in its current state

Answer

Give the customer the benefit of the doubt and provide change for $50

Answer

Count all bills in the drawer yourself to settle the dispute

Answer

Refuse to provide additional change and proceed to the next customer

Question 3

When is it appropriate for a cashier to open the cash drawer without completing a sale?

Accepted Answer

Only with manager approval, such as for a paid-out or drawer count

Answer

When making change for a customer who is not buying anything

Answer

Whenever a coworker needs coins for their register

Answer

Anytime the drawer balance seems incorrect

Question 4

A customer wants to split payment: $25 on a gift card and the rest in cash. Their total is $31.77. How much cash do they owe?

Accepted Answer

$6.77

Answer

$7.77

Answer

$6.27

Answer

$5.77

Question 5

What does a 'balanced' cash drawer mean at the end of a shift?

Accepted Answer

The actual cash in the drawer matches the expected amount based on starting cash plus sales minus payouts

Answer

There are equal numbers of each bill denomination in the drawer

Answer

All transactions were successfully processed with no voids

Answer

The drawer total equals exactly what was in it at the start of the shift

Question 6

Why is it important to wait for the customer to place their money on the counter before opening the cash drawer?

Accepted Answer

To clearly see the denomination tendered and prevent disputes about the amount given

Answer

Because the register will not open until the customer initiates payment

Answer

To give the customer time to add coupons or a loyalty number

Answer

Store security cameras require both hands to be visible before opening the drawer

Question 7

A cashier voids a transaction after the customer has already paid cash and received change. What must happen next?

Accepted Answer

A manager must approve the void and the cash flow must be documented in the register

Answer

The cashier can void and re-ring without manager involvement

Answer

The customer's original change is correct so no further action is needed

Answer

The transaction auto-reverses and the drawer adjusts itself