Walmart Asessment Cash Handling and Transactions 1 — Questions and Answers
Question 1: A customer's total is $47.83. They hand you $60.00. How much change should you return?
- $12.17 (Correct answer)
- $13.17
- $12.27
- $11.83
Correct answer: $12.17
$60.00 minus $47.83 equals $12.17, which is the correct change amount.
Question 2: Which is the best practice when a customer hands you cash payment?
- Place the bill on the register ledge until change is counted and given, then put it in the drawer (Correct answer)
- Immediately place the bill in the drawer before giving change
- Hand the change to the customer before counting the bill
- Ask a coworker to verify the bill before accepting it
Correct answer: Place the bill on the register ledge until change is counted and given, then put it in the drawer
Keeping the bill visible until the transaction is complete prevents disputes about the denomination given.
Question 3: What does it mean when a cashier's register is 'short' at the end of a shift?
- The drawer has less cash than expected based on recorded sales (Correct answer)
- The cashier ran out of a particular coin denomination
- More transactions were voided than approved
- The drawer has more cash than expected
Correct answer: The drawer has less cash than expected based on recorded sales
A 'short' drawer means actual cash is less than the expected amount calculated from the day's transactions.
Question 4: A customer's total is $23.47 and they pay with a $30.00 ($20 + $10). What is the correct change?
- $6.53 (Correct answer)
- $7.53
- $6.43
- $6.63
Correct answer: $6.53
$30.00 minus $23.47 equals $6.53 in change.
Question 5: A customer disputes the change they received. What is the best first step?
- Recount the change together with the customer before closing the drawer (Correct answer)
- Insist your count was correct and proceed to the next customer
- Immediately call a manager without attempting to resolve it yourself
- Give the customer extra change to avoid conflict
Correct answer: Recount the change together with the customer before closing the drawer
Recounting openly with the customer is the professional first step and often resolves the dispute without escalation.
Question 6: Which payment method typically does NOT require the customer to enter a PIN at the register?
- Credit card (tap/swipe for small amounts) (Correct answer)
- Debit card
- EBT card
- Cash
Correct answer: Credit card (tap/swipe for small amounts)
Credit card transactions, especially contactless ones under the tap limit, often do not require a PIN, unlike debit or EBT cards.
Question 7: Why should a cashier count change back to the customer starting from the purchase total?
- It helps verify accuracy and builds customer confidence in the transaction (Correct answer)
- It is faster than counting the full amount at once
- It is required by law for all cash transactions
- It allows the cashier to double-check coupon discounts
Correct answer: It helps verify accuracy and builds customer confidence in the transaction
Counting change back from the purchase total to the amount tendered verbally confirms accuracy for both parties.
Walmart Asessment Cash Handling and Transactions 1
A customer's total is $47.83.
They hand you $60.00.
How much change should you return?