Walmart Asessment Work Ethics and Integrity 2 — Questions and Answers
Question 1: A customer gives you too much cash by mistake. What should you do?
- Keep the extra money since it was their mistake
- Return the extra money immediately and explain the error (Correct answer)
- Report it to management without saying anything to the customer
- Wait to see if they come back for it
Correct answer: Return the extra money immediately and explain the error
Returning overpayment immediately is the honest and ethical action regardless of the customer's mistake.
Question 2: What does 'accountability' mean for a Walmart associate?
- Tracking store metrics
- Taking responsibility for your actions and their outcomes (Correct answer)
- Holding coworkers responsible for team failures
- Completing only assigned tasks to avoid liability
Correct answer: Taking responsibility for your actions and their outcomes
Accountability means owning your work, your mistakes, and your contributions to the team.
Question 3: You notice a manager giving preferential treatment to a friend who is also an employee. What is the appropriate response?
- Confront the manager in front of the team
- Document what you observe and report it through proper channels (Correct answer)
- Accept that favoritism is normal in workplaces
- Retaliate by under-performing
Correct answer: Document what you observe and report it through proper channels
Documenting and reporting favoritism through proper channels addresses the issue without creating conflict.
Question 4: Which behavior best demonstrates reliability as a Walmart associate?
- Calling in sick on busy days
- Consistently arriving on time and completing work as expected (Correct answer)
- Taking longer breaks when management is absent
- Choosing which tasks to complete based on personal preference
Correct answer: Consistently arriving on time and completing work as expected
Consistent punctuality and completing expected work demonstrates reliability to the team and management.
Question 5: What should you do with confidential company information such as unreleased promotions?
- Share it with family to help them shop early
- Keep it strictly confidential and share only when authorized (Correct answer)
- Post it on social media to generate excitement
- Discuss it with coworkers in public areas
Correct answer: Keep it strictly confidential and share only when authorized
Protecting confidential information is both an ethical obligation and a company policy requirement.
Question 6: An associate uses their personal phone excessively during work hours. How does this impact the team?
- It has no impact as long as tasks are completed
- It reduces productivity, burdens teammates, and reflects poor work ethics (Correct answer)
- It only matters if a manager sees them
- It is acceptable if the associate is on a break
Correct answer: It reduces productivity, burdens teammates, and reflects poor work ethics
Excessive personal phone use during work shifts reduces productivity and places additional load on teammates.
Walmart Asessment Work Ethics and Integrity 2
A customer gives you too much cash by mistake.
What should you do?