Walmart Asessment Teamwork and Communication 1 — Questions and Answers
Question 1: Your coworker calls in sick, leaving your department short-staffed. What should you do?
- Only do your assigned tasks
- Inform your manager and offer to help cover critical tasks (Correct answer)
- Leave early too
- Complain to other coworkers
Correct answer: Inform your manager and offer to help cover critical tasks
Informing management and offering support demonstrates teamwork and responsibility.
Question 2: A coworker is struggling to finish restocking before closing. What should you do?
- Finish your own tasks and clock out
- Offer to help them finish so the store is ready (Correct answer)
- Tell a manager and leave it to them
- Wait for them to ask for help
Correct answer: Offer to help them finish so the store is ready
Offering to help a struggling coworker demonstrates teamwork and ensures store readiness.
Question 3: How should you communicate a task handoff when your shift ends?
- Leave a note on the product
- Verbally brief your replacement on unfinished tasks (Correct answer)
- Say nothing — they will figure it out
- Send a text to the manager
Correct answer: Verbally brief your replacement on unfinished tasks
Verbally briefing your replacement ensures continuity and prevents tasks from falling through the cracks.
Question 4: A new associate is struggling to learn a task. What is the best way to help?
- Do it for them every time
- Show them the proper technique and let them practice (Correct answer)
- Tell them to watch YouTube
- Report them to the manager
Correct answer: Show them the proper technique and let them practice
Demonstrating the technique and allowing practice builds the new associate's skills and confidence.
Question 5: What is the best way to resolve a conflict with a coworker?
- Ignore them for the rest of the shift
- Talk to them privately and calmly to resolve the issue (Correct answer)
- Argue in front of customers
- Immediately escalate to HR
Correct answer: Talk to them privately and calmly to resolve the issue
Addressing conflicts privately and calmly respects both parties and maintains a professional environment.
Question 6: You disagree with your manager's decision. What should you do?
- Ignore the decision and do it your way
- Respectfully express your concern through proper channels (Correct answer)
- Complain to coworkers
- Refuse to follow the instruction
Correct answer: Respectfully express your concern through proper channels
Expressing disagreement respectfully through proper channels maintains professionalism and can lead to better outcomes.
Walmart Asessment Teamwork and Communication 1
Your coworker calls in sick, leaving your department short-staffed.
What should you do?