Walmart Asessment Situational Judgment 1 — Questions and Answers
Question 1: You notice a coworker taking merchandise without paying. What do you do?
- Confront the coworker publicly
- Ignore it since it's not your responsibility
- Report the behavior to a manager or through the appropriate reporting channel (Correct answer)
- Tell other coworkers about it
Correct answer: Report the behavior to a manager or through the appropriate reporting channel
Reporting theft through proper channels ensures the issue is handled appropriately without creating conflict.
Question 2: A manager asks you to complete a task that seems unsafe. What should you do?
- Refuse and walk away
- Complete the task without question
- Voice your safety concern to the manager and request guidance (Correct answer)
- Complete it quickly to avoid conflict
Correct answer: Voice your safety concern to the manager and request guidance
Expressing safety concerns respectfully ensures the issue is addressed while maintaining a professional relationship.
Question 3: You are running late for your shift. What is the most appropriate action?
- Show up without saying anything
- Call ahead to notify your supervisor as soon as possible (Correct answer)
- Text a coworker to cover for you
- Decide not to come in
Correct answer: Call ahead to notify your supervisor as soon as possible
Notifying your supervisor promptly allows them to make adjustments and shows professionalism.
Question 4: A customer offers you a personal tip for exceptional service. What should you do?
- Accept it gratefully
- Decline and redirect the customer to submit feedback through official channels (Correct answer)
- Accept only if the amount is small
- Ask your manager before accepting
Correct answer: Decline and redirect the customer to submit feedback through official channels
Walmart associates are not permitted to accept personal tips and official feedback channels are the appropriate alternative.
Question 5: You finish your assigned tasks with 30 minutes left in your shift. What should you do?
- Wait quietly for your shift to end
- Ask your supervisor if there are additional tasks you can help with (Correct answer)
- Begin preparing to leave early
- Browse your phone
Correct answer: Ask your supervisor if there are additional tasks you can help with
Proactively seeking additional work during downtime demonstrates initiative and supports the team.
Question 6: A customer asks you to hold an item without going through official channels. What should you do?
- Hide it in the back for them
- Politely explain the store's hold policy and direct them to the proper process (Correct answer)
- Agree and put it aside wherever convenient
- Tell them it is not possible to hold items at all
Correct answer: Politely explain the store's hold policy and direct them to the proper process
Following proper hold procedures ensures fairness and compliance with store policy.
Walmart Asessment Situational Judgment 1
You notice a coworker taking merchandise without paying.
What do you do?