Walmart Asessment Situational Judgment 2 — Questions and Answers
Question 1: You disagree with a new store policy. What is the best way to address this?
- Refuse to follow the policy
- Share your concerns with your manager through appropriate channels (Correct answer)
- Complain to coworkers about the policy
- Ignore the policy and do things your way
Correct answer: Share your concerns with your manager through appropriate channels
Voicing disagreement through proper channels allows your feedback to be heard professionally.
Question 2: During a busy period, a coworker is struggling with their workload. What should you do?
- Focus only on your own work
- Offer to help when your own tasks are under control (Correct answer)
- Tell the manager your coworker is struggling
- Take over their tasks completely
Correct answer: Offer to help when your own tasks are under control
Offering help when you are able to without neglecting your own duties supports team performance.
Question 3: You suspect a customer is shoplifting. What should you do?
- Confront the customer directly
- Follow and watch the customer closely
- Alert a loss prevention associate or manager (Correct answer)
- Ignore it to avoid conflict
Correct answer: Alert a loss prevention associate or manager
Alerting loss prevention is the correct and safe way to address suspected shoplifting without personal confrontation.
Question 4: A customer requests a refund on an item that clearly appears used and damaged. What do you do?
- Refuse the refund immediately
- Follow Walmart's return policy and involve a manager if needed (Correct answer)
- Give the refund to avoid conflict
- Tell the customer to return with proof of purchase
Correct answer: Follow Walmart's return policy and involve a manager if needed
Applying Walmart's return policy consistently and involving a manager when needed ensures fair policy-compliant decisions.
Question 5: A fellow associate is consistently late causing you to stay past your shift. How do you handle this?
- Start leaving at your scheduled time regardless
- Speak to the associate privately and if it continues raise it with management (Correct answer)
- Report it to HR immediately
- Cover for them without addressing it
Correct answer: Speak to the associate privately and if it continues raise it with management
Addressing the issue directly and then through management if needed is a professional and constructive approach.
Question 6: A customer yells at you in front of other customers. What is the best response?
- Raise your voice to be heard over theirs
- Remain calm, apologize for their frustration, and offer to resolve the issue privately (Correct answer)
- Walk away immediately
- Argue back to defend yourself
Correct answer: Remain calm, apologize for their frustration, and offer to resolve the issue privately
Remaining calm and offering private resolution de-escalates the situation and maintains a professional environment.
Walmart Asessment Situational Judgment 2
You disagree with a new store policy.
What is the best way to address this?