Walmart Asessment Problem Solving and Situational Judgment 2 — Questions and Answers
Question 1: A product on the shelf has an incorrect price tag. What should you do?
- Ignore it — not your problem
- Remove the incorrect tag and report it to your manager for correction (Correct answer)
- Change the price in your head when scanning
- Tell customers the displayed price is wrong
Correct answer: Remove the incorrect tag and report it to your manager for correction
Removing incorrect tags and reporting them ensures pricing accuracy and prevents customer disputes.
Question 2: The store is very busy and your manager cannot be reached. A customer has an urgent issue. What should you do?
- Tell the customer to wait for the manager
- Handle the issue within your authority or find another available manager (Correct answer)
- Send the customer to another store
- Do nothing and hope the issue resolves itself
Correct answer: Handle the issue within your authority or find another available manager
Using your authority or finding another available manager ensures the customer's needs are met promptly.
Question 3: You notice that a product display has become unstable and could fall. What should you do?
- Leave it alone — someone else will fix it
- Secure it immediately or block the area and report it to management (Correct answer)
- Add more items to balance it
- Tell customers to be careful
Correct answer: Secure it immediately or block the area and report it to management
Immediately securing or blocking the display prevents potential injuries to customers and coworkers.
Question 4: A customer returns a product that looks like it was used. What is the correct response?
- Accept it without question
- Follow store return policy and apply judgment as trained (Correct answer)
- Refuse the return immediately
- Accept it but charge a restocking fee without authorization
Correct answer: Follow store return policy and apply judgment as trained
Following store return policy consistently and correctly protects both the customer and the store.
Question 5: You observe that a particular process in your department is consistently causing errors. What should you do?
- Keep doing it the same way — it is policy
- Document the issue and bring it to your manager's attention with a suggested improvement (Correct answer)
- Fix it yourself without telling anyone
- Complain to coworkers
Correct answer: Document the issue and bring it to your manager's attention with a suggested improvement
Proactively identifying problems and suggesting improvements contributes to a more efficient workplace.
Question 6: A coworker asks you to cover for them while they take an unauthorized break. What should you do?
- Cover for them — you are a good teammate
- Decline and suggest they request the break properly from the manager (Correct answer)
- Cover for them but report it later
- Confront them in front of customers
Correct answer: Decline and suggest they request the break properly from the manager
Declining to cover unauthorized breaks and directing them to follow proper procedures protects both of you.
Walmart Asessment Problem Solving and Situational Judgment 2
A product on the shelf has an incorrect price tag.
What should you do?