Walmart Asessment Integrity and Ethics 1 — Questions and Answers
Question 1: You notice a coworker stealing merchandise from the store. What should you do?
- Look the other way
- Report it to your manager or ethics hotline (Correct answer)
- Confront the coworker directly
- Tell other coworkers
Correct answer: Report it to your manager or ethics hotline
Reporting theft to management or the ethics hotline is the correct and safe response.
Question 2: A friend asks you to give them an unauthorized discount. What should you do?
- Give the discount — they are a friend
- Politely refuse and explain you cannot do that (Correct answer)
- Give a smaller discount instead
- Ignore the request
Correct answer: Politely refuse and explain you cannot do that
Giving unauthorized discounts violates company policy and constitutes theft, regardless of personal relationships.
Question 3: You accidentally give a customer too much change. What should you do?
- Keep quiet — it is already done
- Politely correct the error and return the right amount of change (Correct answer)
- Tell the customer it is their lucky day
- Wait until end of shift to report it
Correct answer: Politely correct the error and return the right amount of change
Correcting change errors immediately is honest and prevents cash drawer discrepancies.
Question 4: What is the purpose of Walmart's Code of Ethics?
- To limit what associates can do
- To guide ethical decision-making and ensure a fair, respectful workplace (Correct answer)
- For PR purposes only
- To protect only senior management
Correct answer: To guide ethical decision-making and ensure a fair, respectful workplace
The Code of Ethics provides a framework for making fair and responsible decisions in all situations.
Question 5: You find a wallet left behind in the store. What should you do?
- Take it to your car for safekeeping
- Turn it in to customer service or management immediately (Correct answer)
- Leave it where it is
- Check for money and then turn it in
Correct answer: Turn it in to customer service or management immediately
Immediately turning in found valuables demonstrates honesty and follows proper loss prevention procedures.
Question 6: A customer asks you to misrepresent a product's availability to make a sale. What should you do?
- Comply — the sale is good for the store
- Refuse and provide accurate information (Correct answer)
- Tell a partial truth
- Ask a manager to handle it
Correct answer: Refuse and provide accurate information
Providing accurate information maintains customer trust and Walmart's reputation for integrity.
Walmart Asessment Integrity and Ethics 1
You notice a coworker stealing merchandise from the store.
What should you do?