Walmart Asessment Customer Service

Question 1

A customer asks where to find a product that is out of stock on the shelf. What should you do first?

Accepted Answer

Check the system to see if inventory is in the back

Answer

Tell them to check another store

Answer

Apologize and walk away

Answer

Ask a manager to handle it

Question 2

A customer is upset about a long checkout line. How should you respond?

Accepted Answer

Acknowledge their frustration and offer to direct them to a shorter line

Answer

Ignore their complaint

Answer

Tell them to use self-checkout

Answer

Call a manager immediately without talking to the customer

Question 3

What is the best way to greet a customer when they enter your department?

Accepted Answer

Make eye contact and offer assistance

Answer

Wait for them to ask for help

Answer

Continue your task and ignore them

Answer

Send them to customer service

Question 4

A customer wants to return an item without a receipt. What should you do?

Accepted Answer

Follow Walmart's return policy and offer options such as store credit

Answer

Refuse the return immediately

Answer

Take the item back without any questions

Answer

Ask the customer to come back with a receipt

Question 5

A customer reports a price discrepancy between the shelf label and the register. What do you do?

Accepted Answer

Check the shelf label and follow the price match policy

Answer

Tell them the register price is always correct

Answer

Override the price without verifying

Answer

Ask the customer to speak with a manager only

Question 6

How should you handle a customer who speaks limited English?

Accepted Answer

Speak slowly, use gestures, and utilize translation tools if available

Answer

Ask them to return when someone who speaks their language is available

Answer

Redirect them to another associate immediately

Answer

Ignore the language barrier and continue normally