A customer calls to complain that the same warning light returned two days after a repair. What is the FIRST step a VW technician should take?
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A
Apologize and schedule a follow-up inspection immediately
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B
Explain that warning lights sometimes reappear and it is normal
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C
Ask the customer to drive it for a week to see if it clears
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D
Refer the customer to another dealership for a second opinion