Communication and Documentation Flashcards

Before performing an open safety recall, the technician should first:

Answer: Verify the VIN is included in the campaign and check the campaign instructions

Campaign applicability and procedures must be confirmed by VIN before any work starts.

A correction line that reads "Replaced ignition coil cylinder 3 per repair manual, cleared DTC P0303, road tested 10 miles, no misfire" is a good example because it:

Answer: Is specific, references the procedure, and confirms the fix was verified

Good corrections state what was done, how, and how the repair was verified.

Which document lists the hazards and safe handling of a shop chemical such as brake cleaner?

Answer: Safety Data Sheet (SDS)

OSHA requires SDS sheets to be available for hazardous chemicals in the workplace.

When a repair is still in progress at the end of the day, good shop communication means:

Answer: Updating the RO notes and informing the advisor of status and next steps

Written status notes let anyone continue the job and update the customer accurately.

Before-and-after photos attached to a warranty claim are most useful for:

Answer: Showing evidence of the failure and the completed repair

Photos give claim reviewers visual proof of the damage and the repair.

What should a technician do if the repair information in the manual seems to conflict with a newer TPI?

Answer: Follow the most current published information and note it on the RO

Newer TPIs often supersede earlier procedures, and the source used should be documented.

Proper documentation of a "could not duplicate" concern should include:

Answer: Test conditions, road test details, and checks performed with no fault found

Detailed notes show due diligence and help if the concern returns.