Virtual Assistant VA Email Etiquette 2

Question 1

A client emails you on Friday at 6 PM with a non-urgent request. As a VA respecting professional boundaries, when should you reply?

Accepted Answer

Within your agreed working hours, e.g. Monday morning

Answer

Immediately, even outside agreed hours

Answer

Never, since it arrived after hours

Answer

Only after they send a reminder

Question 2

Which subject line is most effective for an email requesting client approval on a draft?

Accepted Answer

Approval needed: Blog draft by Thursday

Answer

Hi

Answer

Quick question

Answer

FW: stuff

Question 3

You need to send the same onboarding message to 30 separate clients who don't know each other. Which field protects their privacy?

Accepted Answer

BCC

Answer

To

Answer

CC

Answer

Reply-All

Question 4

A client's email contains an angry, all-caps complaint. What is the most professional first step?

Accepted Answer

Pause, then respond calmly acknowledging their concern

Answer

Reply with equal firmness to assert yourself

Answer

Ignore it until they cool down

Answer

Forward it to other team members to vent

Question 5

What is the best practice for using email read receipts with clients?

Accepted Answer

Use sparingly, only when confirmation truly matters

Answer

Request them on every email

Answer

Never use email at all

Answer

Request them only for casual messages

Question 6

You realize you sent an email with the wrong attachment. What should you do?

Accepted Answer

Send a brief follow-up with the correct file and a short apology

Answer

Hope the client doesn't notice

Answer

Wait for the client to ask about it

Answer

Resend the entire thread without explanation

Question 7

Which closing is most appropriate for ongoing professional client correspondence?

Accepted Answer

Best regards

Answer

Cheers babe

Answer

TTYL

Answer

Love