VA Business Operations Flashcards
7 cards from real Virtual Assistant practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 VA Business Operations flashcards as text
A new VA client wants a clear breakdown of services before signing. What document best provides this?
Answer: A scope of work agreement
A scope of work agreement defines deliverables, boundaries, and expectations in writing.
Which pricing model charges clients a fixed monthly fee for a set number of hours?
Answer: Retainer model
A retainer reserves a block of hours each month for a recurring fee.
What is the primary purpose of a VA tracking billable hours with time-logging software?
Answer: Accurate invoicing and transparency
Time logs ensure clients are billed accurately and build trust through transparency.
A VA receives a chargeback dispute from a client. What is the best first step?
Answer: Review the contract and provide documentation
Reviewing the agreement and gathering proof of work supports a fair resolution.
Which expense is typically tax-deductible for a self-employed VA?
Answer: Home office and software subscriptions
Business-related costs like office space and tools are generally deductible.
What does an onboarding checklist help a VA accomplish with new clients?
Answer: Standardize setup and gather needed access
An onboarding checklist ensures consistent collection of logins, goals, and preferences.
A VA wants to scale by delegating tasks. What is this business structure called?
Answer: Building a VA agency or team
Hiring subcontractors or staff turns a solo VA into an agency that can handle more clients.