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Professional Ethics and Security Flashcards

7 cards from real Virtual Assistant practice questions. Tap to flip, then mark Knew It or Still Learning โ€” missed cards come back until you master them.

Read the first 7 Professional Ethics and Security flashcards as text
  1. A client's account shows a login from an unfamiliar country at 3 a.m. Your first action should be:

    Answer: Reset the password, enable 2FA, and alert the client

    A suspicious login signals possible compromise, so reset credentials, enable 2FA, and notify the client immediately.

  2. Under data privacy principles, you should collect client customer data:

    Answer: Only what is necessary for the agreed task

    Data minimization means collecting only what is necessary for the agreed purpose.

  3. A friend offers you a 'free' premium software cracked download to use for client work. You should:

    Answer: Decline and use properly licensed software

    Pirated software is illegal and often carries malware that endangers client data, so use licensed tools.

  4. Which statement about non-disclosure agreements (NDAs) is correct?

    Answer: They legally bind you to keep specified information confidential

    An NDA is a legally binding contract requiring you to keep the specified information confidential.

  5. To reduce the risk of unauthorized access if your laptop is stolen, you should:

    Answer: Enable full-disk encryption and a strong device password

    Full-disk encryption with a strong password keeps client data unreadable if the device is stolen.

  6. A client repeatedly asks for work outside your agreed scope without extra pay. Ethically, you should:

    Answer: Clarify the scope and renegotiate terms transparently

    Transparently clarifying scope and renegotiating maintains fairness and professionalism for both parties.

  7. Which is the best practice for handling client passwords you must store?

    Answer: Store them encrypted in a reputable password manager

    A reputable password manager stores credentials encrypted, far safer than plaintext files or email.